SupportWordPress update has deleted portfolio
Julien asked 10 months ago

I have a number of different of portfolios on my server. I normally use WordPress because its easy to manage. 
The other day wordpress did an auto update, and one of my friends portfolios has disappeared. The update has not effected any of the others.
 
The Theme is called: Blanca
Plug in: TC Portfolio
URL: http://jaeyeon.design
 
I have tried to email the creator of the theme. But still waiting for a reply…
Image are still Media Library. But there are no items in the TC portfolio
 
 

8 Answers
Imran Emu Staff answered 10 months ago

Hello Julien,
What is the problem with the TC Portfolio and How may I help you ?
Thanks

julien answered 10 months ago

Since the auto update all my portfolio items have been deleted?
Is there any way to get them back? 
is it an error with TC portfolio or the theme?
Thanks

Imran Emu Staff answered 10 months ago

Sorry ! TC portfolio won’t delete any data .

julien answered 10 months ago

 Any idea where it has all gone? I haven’t deleted anything

Imran Emu Staff answered 10 months ago

Hello,
Please create a temporary user with administrative role called themescode with support@themescode.com and email me the login details at support@themescode.com
NB: Keep the user themescode active untill the issue is solved .
please provide me the link of the page where you used the plugin shortcode
User: themescode
Email : support@themescode.com

julien answered 10 months ago

Thanks for your help

nemo117 answered 8 months ago

Hi,  I have the same problem. Can I know how resolve it? Thanks

Imran Emu Staff answered 7 months ago

Hello , We updates WordPress core CMS in our demo site regularly . but did not see anything like this .you can check your database – whether the data exists . Or try adding new , sorry to say that .