SupportCategory: Owl Carousel WP ProOwl Carousel Multiple Problems
Lauren asked 6 months ago

I have several pages where I need to have multiple carousels on the page. 

  1. Whatever changes I make to the first carousel seems to be applying to them all. So, if I turn off navigation for one, the navigation is off for all. The reason I am trying to turn off navigation is that the navigation shows up even when there are not enough items to scroll. The first carousel for example shows 4 items and only has 4 items so I would think the navigation would not be there or would at least be greyed out. I either need for the nav to not display if there are no more items OR I need to be able to individually turn nav on/off for each carousel.
  2. I am using a pop up style that shows images and text. The navigation in the popup is paging through every item from all three carousels instead of jut the ones from the carousel you have clicked on. So, for example, I have three carousels. The first carousel has four items. I click on an item and the pop up pages through all items in all carousels instead of just the four items from the top carousel.

Thank you for your help.

7 Answers
Imran Emu Staff answered 6 months ago

Hello,

Please create a temporary user with administrative role called themescode with support@themescode.com and email me the login details at
support@themescode.com from your Purchased Email ID.

NB: Keep the user themescode active untill the issue is solved .

please provide me the link of the page where you used the plugin shortcode

User: themescode
Email : support@themescode.com

Thanks

Imran Emu

Imran Emu Staff answered 6 months ago

Hello Lauren Schwartz ,
I checked your demo links . everything seems ok. The settings will be applicable commonly for every carousel .It is possible to make settings individual.
Thanks

Lauren Schwartz answered 6 months ago

The problem is that the individual settings are not working:   Whatever changes I make to the first carousel seems to be applying to them all. So, if I turn off navigation for one, the navigation is off for all. The reason I am trying to turn off navigation is that the navigation shows up even when there are not enough items to scroll. The first carousel for example shows 4 items and only has 4 items so I would think the navigation would not be there or would at least be greyed out. I either need for the nav to not display if there are no more items OR I need to be able to individually turn nav on/off for each carousel. I am using a pop up style that shows images and text. The navigation in the popup is paging through every item from all three carousels instead of jut the ones from the carousel you have clicked on. So, for example, I have three carousels. The first carousel has four items. I click on an item and the pop up pages through all items in all carousels instead of just the four items from the top carousel.

Lauren Schwartz answered 6 months ago

If I could have you take a look at this as soon as possible it would be appreciated. We are trying to launch this site this week. Thank you.

Imran Emu Staff answered 6 months ago

Hello Lauren Schwartz,
The issue happens because you have added several carousel in a single page.when you change settings of a carousel , it overwrites the settings of others .
Thanks

Lauren Schwartz answered 6 months ago

I understand that … What I am trying to find out is how to fix it. Is there a way to set an ID or some other variable so that I can control them individually? And why are the navigation arrows active even when there is nothing to navigate to? I am really dissatisfied with this plugin so far, and I have asked the same question three different ways and still do not have a response that helps to fix my issue.